FAQs Archive - Page 2 of 2 - Sheida Farrokhi

HOW MUCH DOES SHIPPING COST IN THE U.S?

We offer complimentary shipping on all U.S. orders, with standard delivery typically taking 3–5 business days. Next-business-day delivery is available for an additional fee.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards, and PayPal on online orders.

WHAT IF I NEED TO CANCEL OR CHANGE MY ORDER?

If you need to cancel or modify your order, please contact us at info@sheidafarrokhi.com as soon as possible. We’ll do our best to accommodate your request before your order ships.

WHAT IS YOUR RETURN POLICY?

We offer returns within 14 days of delivery and exchanges within 30 days on eligible purchases. Complimentary return shipping is available within the U.S. For more details, please visit our Return and Exchange Policy page.

WHAT SHIPPING SERVICE DO YOU USE?

We ship via FedEx, DHL, or USPS, depending on the destination.

WHAT’S THE QUALITY OF YOUR STONES?

All of our white diamonds are graded VS or above for clarity, and Colorless (D to G) color. Each product page contains detailed information about its specific cut and carat. All of our pearls are freshwater AAA graded pearls.

WHERE DO YOU SHIP?

We offer complimentary worldwide shipping on all U.S. and international orders. Please note that we do not ship to P.O. boxes.

WHERE IS SHEIDA FARROKHI JEWELRY MADE?

All our pieces are handmade by master craftspeople right here in Houston, Texas. Not only does this help us to keep prices affordable by avoiding costly import taxes, it also means we can catch up in person with our makers, keep an eye on your order and work closely to produce the most beautiful pieces possible.

WHICH MATERIALS ARE YOUR PIECES CRAFTED FROM?

We only use the finest materials possible – for us, this doesn’t just mean using the purest gold, diamonds and pearls we can find, but also insisting on only using materials that meet our meticulous ethical standards. We’re setting new industry standards for responsible sourcing.