HOW CAN I TRACK THE STATUS OF MY ORDER?adminsheidaYou will receive an email with your tracking information as soon as we ship your order. You may also sign into your account on sheidafarrokhi.com and view your order’s status.
HOW DO I KNOW WHICH SIZE WILL FIT ME BEST?adminsheidaWe list measurements, and have a size guide for each piece in the product description, but please contact firstname.lastname@example.org for any additional sizing inquiries.
HOW MUCH DOES SHIPPING COST IN THE U.S?adminsheidaWe offer complimentary 3 Day Shipping. Next Day Delivery is 50 US dollars.
HOW MUCH DOES SHIPPING COST OUTSIDE THE U.S?adminsheidaAll international orders will be subject to shipping charges, taxes, customs, duties, and fees based upon the destination country and the item(s) ordered.
IS MY INTERNATIONAL ORDER COVERED BY INSURANCE?adminsheidaYes, you can rest easy – it's completely insured until it reaches you. All orders require signature upon delivery. Once the package is delivered and signed for, we are no longer liable.
I’VE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?adminsheidaTo re-set your password, please follow the “Forgot Your Password?” instructions on the Sign In page.
I’VE ORDERED THE WRONG SIZE.adminsheidaAfter you return the piece with the wrong size, you will have the option to re-order with store credit, or receive a refund and repurchase.
MY PACKAGE IS LOST!adminsheidaIf your package has been lost in transit, please reach out to email@example.com right away. After an order has been delivered to the correct shipping address and signed for, we cannot be held responsible for lost or stolen packages.
TO CLEAN (GOLD AND DIAMOND PIECES ONLY)adminsheida
- Mix a few drops of detergent-free soap with warm water.
- One piece at a time, soak your jewelry.
- Use a very soft brush to lightly clean each piece.
- Rinse with care.
- Lightly dry the jewelry with a lint-free cloth or paper towel.
WHAT ARE THE DIFFERENCES BETWEEN THE VARIOUS GOLD OPTIONS?adminsheidaPure gold (24-karat) is much too soft to wear as jewelry, so other metals are added to pure gold to enhance its durability. It’s about striking the perfect balance between the warmth and purity of gold and adding just enough alloy to ensure the jewelry’s longevity, or to give it a particular hue like white or rose gold. We use 18k gold for our jewelry which is made of 75 percent pure gold and 25 percent of alloys.