Return and Exchange Policy
We are only happy if you are happy.
If for any reason, you are less than thrilled with your purchase, we will be happy to offer a no-questions refund on any US purchase within 48 hours after your item was received (so long as it’s in original condition).
If you wish to make a return or exchange, please email firstname.lastname@example.org followed by the order number.
All pieces will be subject to a quality control inspection, and the original packaging must be intact.
We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsalable.
Altered products including engraved pieces, and special orders cannot be returned for exchange or refund.
Once the return is inspected, the customer will receive a full refund to the original form of payment (on the same card or account), less the return shipping fees.
We are also pleased to assist you with your exchange or offer you store credit.
A store credit is an option we provide you with during returns. Instead of waiting for a refund to be processed back to your original form of payment you can use our store credit to re-order right away.
All international orders are final sale.
If you purchased a piece from an outside retailer and would like to initiate return or exchange, please contact that retailer directly as we are only able to assist with orders placed directly on sheidafarrokhi.com.
Please note, return request frequency is kept on record. Our website has the right to refuse a return if excessive return requests are made by the same account or individual.
If you received a damaged or incorrect item, please email us within 24 hours of receipt.
We are available Monday – Friday, 10 AM CDT– 6 PM CDT at 281-623-8188 or you may email us at email@example.com.