Return and Exchange Policy

Your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

We offer returns within 14 days of delivery for a refund to your original payment method and exchanges within 30 days of delivery on eligible purchases.

To initiate a return or exchange, please email info@sheidafarrokhi.com with your order number within the applicable timeframe.

Complimentary U.S. Returns

We offer complimentary return shipping on eligible U.S. orders.

For international returns, customers are responsible for return shipping costs and any applicable customs duties or import taxes.

Return Conditions

All returned jewelry must be unworn, undamaged, and in its original packaging.

Returns and exchanges are subject to a quality inspection to ensure all items meet our return conditions.

Custom-made, personalized, engraved, or altered jewelry is final sale and cannot be returned or exchanged.

Refunds & Store Credit

Once your return has been received, inspected, and approved, your refund will be processed to your original payment method within 5 business days. Please allow additional time for your bank to reflect the refund.

Alternatively, you may choose store credit toward a future purchase.

Purchases from Other Retailers

For jewelry purchased through another retailer, please contact that retailer directly regarding returns or exchanges.

Questions?

For assistance, please contact info@sheidafarrokhi.com or (832) 785-1442.

Customer service hours: Monday–Friday, 10 AM–6 PM Central Time.