WHAT CURRENCY ARE YOUR PRICES IN?adminsheidaAll prices displayed are in US dollars.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?adminsheidaWe accept all major credit cards, and PayPal on online orders.
WHAT IF I NEED TO CANCEL OR CHANGE MY ORDER?adminsheidaPlease contact firstname.lastname@example.org immediately if you need to cancel or change your order. Once we have shipped your order, we are not able to make any changes or cancellations.
WHAT IS AN STORE CREDIT?adminsheidaStore credit is an option we provide you with during returns! Instead of waiting for a refund to be processed back to your original form of payment you can use an instant credit to re-order right away!
WHAT IS YOUR RETURN POLICY?adminsheidaFor a full refund, a return request must be made within 48 hours of receipt. Any requests made after 48 hours of receipt will allow for exchange only. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsalable. Altered products and special orders cannot be returned for exchange or refund. All pieces will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse an exchange if the piece received is determined to be damaged. All international orders are final sale.
WHAT SHIPPING SERVICE DO YOU USE?adminsheidaWe offer complimentary FedEx and USPS Shipping on all orders within the United States, and FedEx, DHL for international shipping. We do not deliver to PO Boxes or APO/FPO addresses.
WHAT’S THE QUALITY OF YOUR STONES?adminsheidaAll of our white diamonds are graded VS or above for clarity, and Colorless (D to G) color. Each product page contains detailed information about its specific cut and carat. All of our pearls are freshwater AAA graded pearls.
WHERE DO YOU SHIP?adminsheidaWe ship anywhere within the US, and to any international destination. We don't ship to P.O. boxes (either international or domestic).
WHERE IS SHEIDA FARROKHI JEWELRY MADE?adminsheidaAll our pieces are handmade by master craftspeople right here in Houston, Texas. Not only does this help us to keep prices affordable by avoiding costly import taxes, it also means we can catch up in person with our makers, keep an eye on your order and work closely to produce the most beautiful pieces possible.
WHICH MATERIALS ARE YOUR PIECES CRAFTED FROM?adminsheidaWe only use the finest materials possible – for us, this doesn’t just mean using the purest gold, diamonds and pearls we can find, but also insisting on only using materials that meet our meticulous ethical standards. We’re setting new industry standards for responsible sourcing.